PRIVACY POLICY AT HEAL

Effective Date: JAN 2025

HEAL – The Center for Wellness & Longevity ("HEAL," "we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our services. By using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our site.

Personal Information We Collect

Personal Information refers to any information that can be used to identify an individual. This may include, but is not limited to:

  • Name (first and last)

  • Email address

  • Mailing or billing address

  • Phone number

  • Payment details (credit card information, billing address, transaction history)

  • Date of birth or age verification (if applicable)

  • Health and wellness preferences (if provided for customized recommendations)

You may provide this information when:

  • Signing up for a membership or package

  • Booking an appointment or purchasing a service

  • Subscribing to our newsletter

  • Contacting us via email, phone, or online forms

  • Participating in promotions, surveys, or giveaways

How We Use Your Personal Information

  • HEAL uses the information collected for the following purposes:
    Processing transactions – Fulfilling membership sign-ups, session bookings, and purchases.

  • Providing personalized services – Tailoring wellness recommendations and experiences.

  • Customer service & support – Responding to inquiries, appointment confirmations, and service updates.

  • Marketing & communication – Sending you updates, special offers, or newsletters (if you opt-in).

  • Security & compliance – Ensuring compliance with legal obligations and preventing fraudulent activity.

  • Opting Out: If you no longer wish to receive promotional emails, you can unsubscribe using the link in the email or contact us directly. However, we may still send important transactional or service-related messages.

Aggregate & Non-Personal Information

We may collect non-personal statistical information about how users interact with our website. This data helps us understand user preferences and improve our site experience. It may include:

  • Pages visited & time spent

  • Links clicked

  • Device type, browser, & operating system

  • IP address & general geographic location

This information is collected through cookies and tracking technologies and is used only in aggregate—it does not personally identify you.

Third-Party Services & MindBody Integration

HEAL partners with trusted third-party services to enhance your experience and securely process transactions.

MindBody Platform

Our online registration, membership management, and service bookings are operated by MindBody.

This platform securely stores your personal data, excluding credit card information, which is processed through a third-party payment gateway.

  • Your data is stored on MindBody’s secure servers behind firewalls and encryption.

  • Credit card details are NOT stored by HEAL—they are securely processed through MindBody’s payment gateway.

  • For more information about MindBody’s security and privacy policies, visit: MindBody Privacy Policy.

HEAL also works with other trusted third-party providers for:

  • Email marketing (for promotional updates and newsletters).

  • Website analytics (to improve user experience and site performance).

All third-party providers adhere to industry-standard security measures.

Security Measures

HEAL takes reasonable and appropriate steps to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Our security measures include:
✔ SSL encryption for secure online transactions
✔ Firewalls & access controls to prevent unauthorized access
✔ PCI-DSS compliance for secure payment processing

While we implement these industry-standard security measures, no system is 100% secure. By using our site and services, you acknowledge the inherent risks of data transmission over the internet.

If you create an account, you are responsible for keeping your password secure. We recommend choosing a strong password and not sharing it with anyone.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These technologies help us:

  • Recognize returning visitors and improve website functionality

  • Store your preferences for a more personalized experience

  • Analyze traffic and user interactions to optimize website performance

Managing Cookies: You can adjust your browser settings to decline cookies, but this may impact certain site features.

Age of Consent

By using HEAL’s website and services, you confirm that you are at least the age of majority in your state or province of residence. If you are under the age of majority, you must obtain consent from a parent or legal guardian before using our services.

HEAL does not knowingly collect or store personal information from minors without parental consent. If you believe a minor has provided us with their information, please contact us immediately so we can take appropriate action.

Governing Law

This Privacy Policy is governed by the laws of ILLINOIS, U.S.A. HEAL makes no representation that our policies comply with the laws of other countries. If you are accessing our site from outside the United States, you do so at your own risk and are responsible for compliance with local laws.

By using our site, you consent to the transfer and use of your information in accordance with this Privacy Policy.

Updates to This Policy

HEAL reserves the right to modify this Privacy Policy at any time. Any updates will be posted on this page with a revised effective date. If changes are significant, we may notify you via email or website announcement.

We encourage you to review this Privacy Policy periodically to stay informed. Continued use of our site after updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please CONTACT us.

We take your privacy seriously and appreciate your trust in HEAL.