General Questions

Q: What is HEAL?
A: HEAL is a cutting-edge hEALTH & WELLNESS optimization center, blending science-backed biohacking, longevity therapy, and holistic wellness. We offer infrared sauna, cold plunge, red light therapy, hyperbaric oxygen therapy, PEMF therapy, IV drips and more to help you recover, perform, and thrive.

Q: What makes HEAL different from other wellness CENTERS?
A: HEAL is designed for those who take health, performance, and longevity seriously. Unlike traditional wellness spas, we focus on high-performance recovery, advanced detoxification, and science-backed biohacking therapies. We use Plunge brand cold plunge tubs and HigherDOSE infrared saunas, ensuring you get the highest-quality experience available.

Q: Do I need a membership to use HEAL’s services?
A: No! We offer drop-in sessions, multi-session packages, and memberships depending on your needs.

First-Time Visit & Session Details

Q: What is included in A CONTRAST THERAPY session?
A: Your session includes 60 minutes in a private CONTRAST THERAPY suite equipped with:
✔ A HigherDOSE infrared sauna for deep detoxification and relaxation.
✔ A Plunge brand cold plunge tub for enhanced recovery and performance.
✔ A shower with a FilterBaby filtration system to remove chlorine, heavy metals, and VOCs.

Most clients follow this recommended sequence:

Start with the sauna, rinse off in the shower, then transition to the cold plunge tub for maximum benefits.

Q: Can I bring a guest with me?
A: Yes! You may bring one guest to accompany you in your private suite for an additional fee. Contact us for pricing and availability.

Q: What should I wear while using the sauna and cold plunge?
A:

• Infrared Sauna: You can wear whatever makes you comfortable, including workout clothes, a swimsuit, or nothing at all—sauna sessions can be done nude in your private CONTRAST THERAPY suite.

• Cold Plunge: We recommend wearing a swimsuit or spandex shorts for hygiene and comfort, or plunge in nothing at all—plunge sessions can be done nude in your private CONTRAST THERAPY suite.

Q: How long is each session?
A: Each session is 60 minutes long.

Q: What amenities are in each private CONTRAST THERAPY suite?
A: Every private CONTRAST THERAPY suite at HEAL is equipped with:
✔ A HigherDOSE full-spectrum infrared sauna.
✔ A Plunge brand cold plunge tub.
✔ A FilterBaby filtered shower for clean, toxin-free water.
✔ Premium organic body care products (shampoo, conditioner, body wash).
✔ Fresh toxin-free towels (included in every session).
✔ A TELEVISION & Bluetooth speakers for customized audio experiences.

Infrared Sauna Therapy

Q: What are the benefits of infrared sauna therapy?
A:
✔ Deep detoxification – Eliminates heavy metals, plastics, and stored toxins.
✔ Pain relief & muscle recovery – Reduces inflammation and promotes healing.
✔ Boosted metabolism & fat loss – Burns up to 600 calories per session.
✔ Glowing skin & anti-aging – Stimulates collagen production and improves complexion.
✔ Stress reduction & relaxation – Lowers cortisol and enhances mental clarity.

Q: How often should I use AN INFRARED SAUNA?
A: The frequency depends on your goals:
✔ General Wellness & Stress Relief: 2-3x per week.
✔ Detoxification & Recovery: 3-5x per week.
✔ Weight Loss & Metabolic Boost: 4-5x per week, ideally post-exercise.
✔ Skin & Anti-Aging Benefits: Regular sessions support collagen production and circulation.

Cold Plunge Therapy

Q: What are the benefits of cold plunge therapy?
A:
✔ Rapid muscle recovery – Reduces soreness, inflammation, and accelerates healing.
✔ Improved circulation & cardiovascular health – Strengthens blood flow and lowers blood pressure.
✔ Metabolism boost & fat loss – Activates brown fat for increased calorie burn.
✔ Stress resilience & mental clarity – Cold exposure boosts dopamine by 250%, enhancing focus and mood.
✔ Hormone optimization – Supports testosterone, cortisol balance, and immune function.

Q: Do I need to shower before using the cold plunge tub?
A: Yes, all guests must shower before entering the cold plunge tub. This helps keep our water clean and safe for all users.

Failure to shower before entering the tub will result in an additional cleaning fee.

Safety & Sanitation

Q: Am I allowed to use the sauna or cold plunge if…?
A: Please consult your doctor before using any of our therapies if you:

• Are pregnant. Infrared heat and cold therapy may not be safe for pregnancy.

• Are under 18. A parent or guardian must provide consent and be present. NO ONE UNDER 15 MAY USE THE FACILITIES AT HEAL.

• Have a fever or infection. Avoid sauna and cold plunge use until you are fully recovered.

• Have a pacemaker or metal implants. Some therapies may interfere with medical devices—consult your physician before booking a session.

Q: What is HEAL’s toxin-free protocol?
A: HEAL is 100% toxin-free. Our facility features:
✔ Chemical-free sanitation (no harsh chemicals or VOCs).
✔ Medical-grade air and water filtration (no contaminants or heavy metals).
✔ Non-toxic, antimicrobial materials (hypoallergenic surfaces).
✔ Organic, toxin-free amenities (towels, body care products, essential oils).

Q: What is the FilterBaby shower filtration system?
A: HEAL uses FilterBaby shower filters in every private suite to ensure clean, toxin-free water for every session.

Memberships

Q: Can I share my membership sessions?
A: Membership sessions are non-transferable.

Q: How long is the membership agreement? What is the cancellation policy?
A: All memberships are month-to-month. Cancellations must be submitted in writing.

Q: What forms of payment do you accept?
A: We accept all major credit and debit cards.

Still have questions? Contact us or book a session to experience the HEAL difference today.